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Archive for the ‘Metaphor’ Category

Language often makes things quite concrete, but I think at times it’s worth reflecting on the plasticity of language. It evolves over time, and as it evolves meanings change, subtly, but with quite large consequences.  Information is an everyday case in point. We all understand what it means, or do we? Relative to data, it’s more structured, more analysed, less raw (or more cooked?). Some experts argue that explicit knowledge is simply information, because it becomes detached from the richness of context and know-how about how it is usefully applied. Even though I was once a Latin scholar, I often neglect the underlying roots of the word. I was reminded of that the other day. It was one of those serendipitous light bulb moments because as words were spoken, I happened to be thinking about information as evidence. Some-one was talking about doing things in formation. Of course they meant in a regimented, structured way, like flying or marching in formation. Even though I know very well that the Latin verb ‘informare’ means to give form and shape to something, (maybe an idea, a conception of some sort or a disposition that shapes something else) I was still falling into the trap of viewing information as something more objective, permanent, solid and reliable than I should be. There is no suggestion that in forming something it becomes set in concrete, in the original meaning of informare. ‘In formation’ means under development, ie forming, tentative. The word conform comes from the same root, but has more permanent implications, perhaps because conform is about forming together with others and over time, the meaning gets agreed and so becomes more permanent. When more people together have considered the information, evaluated its relevance and utility in context, then perhaps there might be more reason to conform. Still, not a certainty for me though, as I rail against conformity much of the time!

http://blog.29daysto.com/2011/01/20/ten-things-thou-shalt-do-or-not-do-to-thy-fellow-man/

How do we receive information?

Quite simply though, if we thought more about information as potential knowledge in formation, would we be so obsessed with capturing it, storing it, protecting it? For some information, yes, we still would. For example, where it has enduring personal value – my bank details, mother’s maiden name, birth date and address are a package of information, I would expect businesses to protect very carefully. The consequences of not doing so are obvious and expensive. But that’s because the formation of those particular items together has a very specific, repeatable use in many contexts related to my identity. But there are many, many situations, where the information we capture in reports has been formulated into an argument, but the argument is still formative. In other words it is subject to change, refinement, interpretation. As Alison Donaldson points out in the chapter on the social life of documents, in this book about communities of influence they are important as stimuli for conversation and dialogue, and to represent ones reasoning at a particular moment in time. Unfortunately once the words are on the paper, often we neglect that social life, and they become set in stone (a historical metaphor that probably explains a lot about why information is NOT seen as in formation).

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I often take a walk and while I do I listen to podcasts to pass the time.  The movement also helps me think. Following my last blog, I was pondering communication elements which gain traction by permeating a discourse, and catching up with some of Melvyn Bragg’s ‘In our Time’ podcasts. I came across one on metaphor.  The experts weren’t directly exploring the  business application of metaphor; the conversation was about the history of metaphor in literature.  Yet it struck me that we can learn some valuable lessons for leading change when we examine the power of metaphor in our cultural history, because it they have a lasting impact. Here are just a few of the ideas that emerged as I listened,

  • Metaphor energises people an emotional level. They work by establishing a connection between the circumstances we want people to engage with and something else that resembles it, which that may be more familiar and accessible.  Pick the right metaphor, with positive associations and it could be a way to the unknown and the uncertain more palatable during change communications.  In KM we often talk about knowledge flows, and so the metaphors of water, waves, hydro electricity, are powerful in helping people understand the possible benefits of making knowledge more fluid and less sticky are all useful associations.

    A watery knowledge ecology, courtesy of Sergej Todeush

    Here’s an image from a poster prepared by Sergej Todeush, a past MBA student, which shows where you can take a water metaphor, because water exists in many forms, is part of a larger ecology, can create force when harnessed by dams pipes, build structures when frozen, and be deconstructed into its elements.

  •   Metaphors are often related to natural phenomena. Historically, in the Henley MBA, we have asked people studying Knowledge Management to describe it to a lay person by using a visual metaphor and preparing a poster to convey it’s essence to others.  We did an analysis of the metaphor’s they used, and the ones that seemed to arise frequently, be most evocative and encapsulate more dimensions of KM, were those based on ecologies and natural phenomena.   (If you want to read more you can get a copy of the paper here.)  What I hadn’t realised was why natural systems metaphors might be so prevalent, but Brian Arthur’s book about how technology evolves explains it quite powerfully. Humans instinctively trust natural phenomena, from experience we know the consequences and can relate to them through experience. But we are less trustful of man-made technologies. They are as complex nowadays as natural phenomena but we don’t instinctively understand the consequences.  Technology is rapidly shaping our lives and our economies but the changes can feel alienating, or disruptive.  When Brian Arthur talks of technology he also includes management processes, and economic systems, so KM would fit into his definition of technology within organisational life. Instinctively we may not trust its complexity.
  •  Metaphor resonates at the local level, but they also encourage people to consider the big picture, so it simultaneously captures context and the detail that matters to the individual. That is important for change, when the individual needs to be able to see how they fit into the organisational change process.
  • Metaphors can be generative. Help us be creative. They can help us look at the domain we apply them to in different ways. We can unpack and unpick our understanding of the source of the metaphor and apply that to the new domain so that we get a different perspective on it.  That can help us reframe long established assumptions of the way the world is. Some time ago we ran a KM forum day using jazz as a metaphor for management. How would it be if we started to describe management as improvisation and what can we learn from jazz musicians? If that seems to haphazard to you, then can you think about the management as orchestration, the ability to interpret and conduct a symphony from the expertise available amongst your key players? How does that affect leadership of change?
  • Metaphorical associations can also be shocking, but more safely so.  Wallace Simpson said that reality is a cliché that metaphor helps us escape from.  We know that often change needs a shock or a crisis to propel people out of their comfort zone, and start to re-envisage how reality could be different. We think of organisations as legal entities that have an existence independent of the individuals within it. Much of our management thinking evolved out of the Industrial Revolution, so we think of organisations as machines, so people become cogs, and the aim is to leverage their knowledge. As, Alison Donaldson said to me at the conference, it’s worth being more sensitive to the consequences of the language we use, because it shapes our reality. Otherwise, we can unwittingly perpetuate many of the old clichés about management which may be dysfunctional for knowledge related activities.  What if we were to talk about organisations as galaxies or constellations of planets, suns and stars and black holes? How would this alter our more bounded rational  view of supply chains, alliances, and mergers?  Would it change assumptions about how easy it is to integrate to cultures or to communication between partners?  Metaphors can hint at a sense of something without making it concrete so encourages us to explore a risky context indirectly, which can be less immediately threatening and a more comfortable way to stimulate change.
  • Metaphors can be more encompassing. Much of management is focused on analysis and reason, evidence and facts, and whilst these are still necessary and helpful, evidence and facts refer to what exists only.  Reason uses the language of distinctiveness, precision, more refined and determined categories of ideas which can actually put boundaries and limits on the opportunities and possibilities of change. Analysis breaks things down into smaller parts to give us insights, but if we aren’t dealing with a machine, but a living system,  re-assembling the pieces from the dissection doesn’t regenerate all the properties of that system. So we lose something that is tacit in the interactions between the parts.  Don’t get me wrong, analysis makes a valuable contribution. But its worth thinking about using the right tool for the job.   Metaphors tend to look at wholes within contexts, so they give us a different perspective. By not classifying and deconstructing, they create links, open up connections and ideas, (here’s another possibility in previous blog KM as cooking); granted those links may be transient, and inherently unstable, but feelings and sensations are not grounded in permanent thought either. The potential is that they help trigger timely associations that help people shift perspective whilst holding on to the things that matter to them.

Henley KM Forum conference 2007

Over the years we have used many metaphors in the KM Forum activities. Vanessa Randle’s pictures that we used to capture the conference themes were full of metaphors – bridges that spanned rifts, journeys, reaching for the stars. The small pictures don’t show the detail, but click on them to get the full screen view and you’ll see what I mean.

KM in a changing world Henley KM Forum conference 2008

Why not share the metaphors that you have found useful in conversations about change, so others can learn from them? It would be interesting to make a collection of them, particularly if you have stories associated with them.

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